Privacy Policy


Updated: February 23, 2024

1. Information We Collect

We collect the following information when you interact with our services:

  • Contact Information: Name, address, email, phone number.
  • Payment Information: Credit card details and other data necessary to process payments.
  • Technical Data: IP address, browser type, device used, and usage data of our services.
  • Account Information: Account details, service history, and user preferences.

2. Use of Information

We use the collected information to:

  • Provide and manage our services.
  • Process payments and complete transactions.
  • Improve and personalize our services.
  • Communicate with you about your account and our services.
  • Fulfill legal obligations and resolve disputes.

3. Sharing Information

Navégalo does not sell or rent your personal information to third parties. We may share your information with third parties only in the following circumstances:

  • Service Providers: With third parties who perform services on our behalf, such as payment processing, IT services, and customer support.
  • Legal Obligations: When required by law, to comply with legal processes, or respond to government requests.
  • Protection of Rights: To protect the rights, property, or safety of Navégalo, our customers, or others.

4. Information Security

We implement technical and organizational security measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no security system is infallible, and we cannot guarantee the absolute security of your information.


Our commitment to data protection and quality management is validated by:

  • ISO 9001: Ensures our quality management systems meet international standards, guaranteeing consistent service and customer satisfaction.
  • ISO 27001: Validates our robust information security management systems, ensuring that we follow best practices to protect your personal information.

5. Information Retention

We retain your personal information while your account is active or as needed to provide you with services. We also retain and use your information to fulfill our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your information. To exercise these rights, please contact us using the details provided below.

7. Changes to This Privacy Policy

Navégalo may update this Privacy Policy from time to time. We will post any changes on this page and, if the changes are significant, we will notify you by email or through our services.

8. Contact

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Second Floor, Centro Colón Building
Email: [email protected]
Phone: +506-4020-4000